If you need assistance with the Stock Sync app, you've come to the right place. Browse the questions below to find answers to common queries.
No. This app synchronizes your inventory levels and product information across different platforms, but it does not create or modify the products themselves.
Click the 'Sign up' button at the top of this page, and fill out the required information. You will receive an email to verify your account. You can then log in.
You can either use the 'Forgot Password' link on the login page or, after logging in, navigate to your account settings. There, you will find an option to change your password. Follow the prompts to update your password securely.
Once you are logged in, go to the billing section of your account settings. There, you can select a paid plan and enter your payment information.
Yes, you can change your plan at any time from the billing section of your account settings. Just select a new plan and follow the prompts to update your subscription. You may need to remove product links or shops to downgrade.
To cancel your plan, go to the billing section of your account settings and select the option to cancel your subscription. Follow the prompts to complete the cancellation process.
To add a shop, navigate to the 'Shops' section of your account settings. There, you can enter the details of your new shop and link it to your account.
To remove a shop, go to the 'Shops' section of your account settings. Find the shop you want to remove and select the option to unlink or delete it.
To link products, navigate to the 'Products' section of your account settings. There, you can select the products you want to link to your shop and follow the prompts to complete the process.
Yes, you can hide products by going to the 'Products' section of your account settings. There, you can select the products you want to ignore and follow the prompts to complete the process.
We use Polar for billing and invoicing. They handle charging the right tax for where you are, and compliance with local regulations.
For anything else, please email paul@stock-sync.app
There are three user roles, Owner, Admin, and Member. Owner and Admin are identical and can see everything, with the exception of the Billing, which is Owner-only. Members have a more restricted view and cannot add or edit shops.
Member access is perfect if you want to delegate linking products and adjusting inventory but don't want to allow adding or removing shops.
| Feature | Owner | Admin | Member |
|---|---|---|---|
| Account Settings | ✔ | ✔ | |
| Invite Users | ✔ | ✔ | |
| Add shop | ✔ | ✔ | |
| Edit shop | ✔ | ✔ | |
| Delete shop | ✔ | ✔ | |
| Sync shop | ✔ | ✔ | ✔ |
| Adjust inventory | ✔ | ✔ | ✔ |